FAQ

You've got questions, we've got answers. Consult our FAQ for answers to the most common questions.

Q: Other carpet cleaning companies have told me that they “clean to the standards”. What does this mean and does New Yorker’s Carpet Cleaners follow the same guidelines?

A: In an effort to regulate the carpet cleaning industry, representatives from the Federal Government, carpet manufacturers, and carpet cleaners met in 1992 to lay down guidelines for professional carpet cleaning. These standards came to be known as the S001-92 standards. New Yorker’s Carpet Cleaners proudly adheres to every section of this important document.

Q: Will you be able to get out every last stain on my carpet?

A: While we strive to resolve every stain on your carpet, it’s sometimes not possible to completely remove all spots. In particular, if a stain has been left to seep into the fabric for a long period, it has a greater chance of becoming permanent. That’s why it’s so important to call us to periodically clean your carpet.

Q: I’m worried about my children and pets being exposed to harmful chemicals. What do you do to make sure this doesn’t happen?

A: That’s an easy answer: we don’t use these chemicals in the first place! All of our cleaning solutions are made from natural, organic sources, so you’ll never have to worry about your precious ones again!

Q: Will getting my carpet cleaned take up my whole day?

A: Our mission is to make your carpet cleaning as stress free as possible. Once you let us into your home, your job is done. We’ll make sure to return all furniture to its proper location. The only difference you’ll notice in your home is the incredibly clean carpet we leave behind.

Q: My main concern is the spots on my carpet due to my pets. Can you help me?

A: We sure do love our pets, but every once in a while they have accidents. Unfortunately, this pet urine seeps past the carpet into the padding underneath, becoming much more difficult to treat. In extreme cases, the urine can go even deeper into the subfloor beneath the padding. When this occurs, the urine has to be removed from every single layer. This is clearly something that calls for a professional. Contact us today to set up a free evaluation.

Q: How long does it take for the furniture you clean to dry?

A: It typically takes between 6 and 8 hours for the furniture to completely dry. To be on the safe side, we recommend that you let your furniture dry overnight before using it.

Q: Do you do carpet repair?

A: Yes! There’s no reason to rip up an entire carpet because a few spots lose their color. We offer spot dying, as well as a full line of replacement carpet stock.